Phones

1. iPhone (5S and above)
2. iTouch (6th generation)
3. Android (Android 5.1 and above)

Tablets

4. iPad (5 and above)
5. Android Tablets
6. Tablets running Windows Pro

Computers

      7. Windows computers running 7 and above

Phones

1. Windows Phones
2. Blackberry Devices

Computers

    3. Apple computers

1. Confirm you have WiFi or data connection
2. Confirm you do not have any device updates.
3. Confirm, your device has enough storage space to download an app.

   If you are using a Windows computer: You must be running Windows 7 or above.

1. Open the GoCanvas app and click “Forgot your password?”
2. Enter your email address (this must be the same email address that you receive emails from Dimensions) and click “Reset Password.”
3. Check your email inbox for the password reset email from “donotreply@gocanvas.com”
4. If you can’t find the email, check your email “Spam” or “Junk”.

You DO need WiFi or data connection to:

1. Download the GoCanvas app
2. Submit the assessment

You DO NOT need WiFi or data connection to:

1. Fill out the assessment within GoCanvas

1. You will need to sync your app by clicking the “Sync” icon in the upper right corner. This icon looks like a circle with arrows.
2. If you still do not see any options in your “App” section, please contact Dimensions.

1. Click in the upper right corner on the three white dots. Click “Save” and name your current assessment.
2. Exit the GoCanvas app and open your device’s Settings app.
3. Search “GoCanvas” within your device Settings.
4. Turn the camera and/or photos setting on.
5. Open GoCanvas and click the assessment you had saved.
6. Navigate to the question you needed a photo for.

1. Take the photo on your phone.

1. Send the photo from your phone to your computer via email.
2. Open the email from your computer and right click on the image. You will be shown options of how to save this image such as “Save Image,” “Save As,” or “Download.”
3. You will be asked to name the image. The image needs to save as a “.jpg” or “.png” format. Select where you want to save this image such as on your Desktop, in your Downloads or Documents, etc.
4. In GoCanvas, on your computer, click “Upload Photo.” Select the image name that you just saved in the previous step.

1. our GoCanvas app may be outdated or there may be a bug. If the app crashes on you once, please make sure to save after completing each page. Then, after you’ve saved, if the app crashes again, you can start from where you last saved.
2. To Save: Click the menu button in the upper right corner that has three white dots. Click “Save” and name your current assessment. Click “Save and Continue.”
3. Force close your GoCanvas app
   • 1. iPhones below iPhone 10 and iPads: double click your home screen and swipe up on the GoCanvas app.
     2. iPhones 10 and above: Drag your finger from the bottom of your screen to the middle of your screen. Swipe up on the GoCanvas app.
     3. Android devices: Open your device Settings and scroll down to “Apps.” Click GoCanvas and click either Stop or Force Stop. Do NOT uninstall and re-install your app. You will lose the saved work on your assessment.
4. Open GoCanvas and click the assessment that has the black number icon next to it. A page at the bottom of your screen will appear that says “+ Fill Out” or “In Progress.” Click the “In Progress” folder.
5. You will see your saved assessment with the name you gave it when saving. Click this assessment and continue.

1. A popup shows a message that says “Connection Not Found. Your device does not have a cellular or WiFi data connection. Once you are connected, synchronize GoCanvas to upload your data.”
   1. You will also see a red 1 on the Sync tab.
2. You are not connected to WiFi or data and must be connected to submit your assessment.
3. When you connect to WiFi or data, open GoCanvas and click the assessment that should have the following message under it: “One submission to be sent.” Click this message to “Sync” your app and submit your assessment.

1. A popup shows a message that says “Auto Upload. GoCanvas can upload submissions automatically whenever you have a data connection. Would you like to enable this feature?”
2. You are unable to submit your assessment because you are not currently connected to WiFi or data connection.
3. Click “Enable” for this message, so that when your phone finds WiFi or data connection, GoCanvas will automatically submit your assessment.
4. If you click “No Thanks” or you do not see this message, you will need to connect to WiFi or data.
5. Once you connect to WiFi or data, GoCanvas should submit your assessment. Open the GoCanvas app to make sure that the Sync tab no longer has a red 1 next to it.

1. Click here to view the current version of GoCanvas. Please check that your GoCanvas app has this same version number. The best experience with the app will be reliant on you using the current version of the app.
2. If not, please visit your Apple Store (for iPhones and iPads) or your Google Play Store (for Android devices) to update the GoCanvas app.

1. Click here to view additional information on editing submissions.
2. Open app (Do NOT click “Sync”).
3. Click the "Completed" tab.
4. Click the “Filter” icon in the upper right corner, which looks like 3 lines with a circle on each line. Make sure the “From” date is before the date you performed the assessment and the “To” field is today’s date. Click “Apply” in the upper right corner.
5. Click the assessment that needs an edit. You should now see options: View, Edit, or Copy. Click “Edit."
6. Click "Submit" in the Table of Contents. Sections with questions that require correction should show an orange circle next to the section name.
7. When you click these sections, questions needing response will be in red. Please complete these questions with the clarification or correction requested.
8. Click “Submit” in the Table of Contents when all questions are corrected.
9. Notify the Dimensions team member that contacted you about these corrections that the corrections have been made and submitted.

*** If your assessment is grayed out, please notify your Dimensions contact of this and they will work with you on getting the corrections.

1. Open the GoCanvas app and click “History.”
2. Click the “Filter” icon in the upper right corner, which looks like 3 lines with a circle on each line. Make sure the “From” date is the date you performed the assessment and the “To” field is today’s date. Click “Apply” in the upper right corner.
3. Click the assessment that needs an edit. You should now see 3 options: New, Edit, and View. Click “Edit."
4. Navigate to the section that the photo upload is needed in.
5. When you get to the photo upload question, click the cartoon picture icon to the right of the question.
6. Click “Download Photo.” Then you will see the original photo that you took.
7. Click “Retake” with the camera icon in the bottom left corner and take a clear photo. Then click “Use Photo.”
8. Click “Submit” in the Table of Contents when all questions are corrected/requested photos re-uploaded.
9. Notify the Dimensions team member that contacted you about these corrections that the corrections have been made and submitted.